It is a shame that i have had to use this forum to show my disapoiintment in the way i have been treated. But when i was told 'no more emails' you can hardly call that the treatment a customer would expect.
I bought the hat from bob due to the excellent reports I read of him from here.
It seems when the hat does arrive that i must be in for a treat as i did not know that i was getting a higher grade had than what i had paid for and was expecting.
We have exchanged over 20 emails, BUT, when you email someone and he doesnt reply for 15 days, he tells you it will be dispatched that week and then are told in two weeks time it will be dispatched in a week and it still isnt, I'm sure you cant blame me for thinking something is wrong.
I suggested to Bob that perhaps he should have a diary system just to let his customers know if there is a delay.
In england we hear so many stories of the american customer service ethos.
As it seems he now refuses to communicate with me, i was merely trying to suggest that this regretable post would never of been made if
I was told how long the delay was
the fact i had been up graded to a superior hat.
emails were answered.
I'm not a man whos afraid to apologise if i have been wrong in my comments, I do not know ths size of Bob's company, or how busy he is. He seems so incredibly well thought of here, may be i've just been the unlucky customer where every thing possible that could of gone wrong has.
But may be a little better communication would of made this all so unnecessary and Bobs fabulous reputation would of been enhanced rather than questioned.
I hope after the weekend to be Posting what a super guy he is and how wrong i may of been in criticising him.