Lost Worlds jackets.

[Harry Lime]

I'm not Stuart Clurman. I think if Staurt Clurman cared to post he'd probably do it using his own real name.

I think if you start a "manliness" discussion you're in danger of hijacking your own thread. Such a topic would be a thread you could start in The Observation Bar.

I'm not Stuart Clurman. I just don't fully agree with you. I'm...

Harry Lime

[Robert C]

Harry,

I'm not trying to start a manlyness disucssion. I'm just pointing out what this guys says on his web is nothing other than a confirmation of how inscure/messed up this freakazoid is....


Robert Calandriello

[PADDY]

Firstly Gentlemen, a Happy New Year to you all!

Sadly, once in a while things do go 'tits up' (as the RAF flyers of old would say), and sometimes it's just nobody's fault. It just happens.

However...What is in the control of us mortals, is 'how' we work around the problem after it happens and importantly for jacket manufacturers/seller, how they work with the customer to turn a bad experience into a good one.

I can only speak for myself here guys and go on the information that has been kindly shared in this thread.

But if I buy a jacket from a company and it has a defect that wasn't pointed out to me beforehand and it then breaks in some way just after I've got it, then I'd expect the seller 'to be reasonable' use his common sense and some sound judgement and replace the jacket or give a refund...

(I know there was a LW disclaimer that no sale items would be returned, but...we are not talking about the buyer then deciding it doesn't suit him or his hair style!, the thing broke within an unreasonable period of time and was therefore faulty).

Good customer service is a big deciding factor on who any of us will return to, to spend our hard earned money with. Also, it determines whether we start a good PR/Marketing service for the company by telling our friends and family when they want to get something!

Or in this case, we are not happy and warn our friends to 'stay clear,' as has happened here. Bearing in mind that we have just short of 1000 members now, can manufacturers/sellers afford to court overly bad publicity? (especially in a specialist market such as vintage leather jackets).

The biggest loser in this thread seems to be Mr Stu, as I dare say many of you guys will think twice about going to LW when buying a vintage flight jacket, having read the thread.

I have no doubt that 'good customer service' probably would have avoided this and we might have been reading a thread about how a jacket split but LW bent over backwards to help the customer out with another jacket and therefore LW are just the 'bee's knees' to deal with! We'd be queueing up at LW's door!

Good customer service is an investment for a company and to ignore that is to do so 'at your peril.' Let's face it, we are all potential customers for all the good flight jacket companies out there.

I'm really sorry to hear of your poor experience with a jacket manufacturer, but all you guys out there, don't forget to also praise those who do go the extra mile to help us get the best vintage styled jacket we can!

[bgbdesign]

Here is the damaged area of the jacket in question

[shamus]

that looks like a knife cut. How did you open your box?

[SHARPETOYS]

I think I know this sellers evil twin . He sells hats. I know for sure I will never buy from them even if it was almost free.

[Robert C]

Opened box with my eight year olds safety scissors. And no, I not kidding....
Rob

[PADDY]

The point of poor customer service comes across very clearly here and that's one nasty gash in the leather (shown in the pics), which you would hope a seller would recognise and honour the customer for the fault/break with a non-faulty jacket.

From what's been said, this hasn't happened and I'm sure you've let LW know of your displeasure and highlighted your concerns over the leather.

As said before, in such a specialist market place (vintage leather jackets), sellers who refuse to offer good customer service do so at their peril, as we are all potential customers for them to tap into.

No doubt, when we all consider our next vintage flight jacket, we will all take into account the good things and not so good things reported on the jacket manufacturers in this room and elsewhere and make our own informed and balanced decision.

[John Lever]

Well it finally arrived and despite the duty of ?Ǭ£138 it was worth it.
What can I say other than I am dumbfounded by the quality this jacket oozes.
Leather:
Russet brown 4 oz. horsehide. This stuff will probably stop a bullet. It smells good but not so it's overpowering. The surface has medium shine and some grain.
Lining:
Brown/beige alpaca. This is warm and not at all itchy. The colour goes very well woth the outer.
Cut/Style:
This jacket is comfortable to wear and is very stylish. The closest comparison would be to an Irvin both in shape and length especially as it has a belt. The single patch pocket is a Knockout. The collar completely encloses my head almost like a sawn-off hood !
Value:
Worth every penny. Totally unique, you'll never see another one.
Construction:
The stitching is uniform and even to perfection all over. I can't imagine what it's like to sew this stuff. One slip and it's goodbye finger[s]
Comments:
The leather is so strong and inflexible at the moment that it's almost impossible to close any of the buttons or snaps. I have some problems getting the zip to start.

Verdict:
Buy one !
John

[PADDY]

Hi John, and welcome aboard from the VLJ-III room! John, it's good to see some positive words on Lost Worlds and credit where it's due. Glad you love your jacket and hope you are getting suitable weather to put it through its paces and break it in!!