problem with the talon zip of my eastman B3 50 cal

• Nov 6, 2012

• #1

Septimus

New in Town

Messages

30

Location

PARIS FRANCE

Morning !

i'm very disappointed (well i'm mad actually!) : i've just received my eastman B3 50 cal ,very beautiful jacket and i couldn't be much happier ...but because there is a but...the talon zip broke while i was wearing the jacket for the second time!!! Every body out there with the same sad experience?

Best regards!

 

• Nov 6, 2012

• #2

bentusian

One of the Regulars

Messages

257

Location

NYC

Bonjour,
What is the exact nature of the problem? If the zipper rails don't interlock into each other, then it's a problem with loose zipper slider - which happens from time to time. And it's quite easy to fix it as long as you have a new zipper slider and a zipper stop.

 

• Nov 6, 2012

• #3

Septimus

New in Town

Messages

30

Location

PARIS FRANCE

well the bottom part of the left rail(the one without the slider is simply gone :-( )

 

• Nov 6, 2012

• #4

bentusian

One of the Regulars

Messages

257

Location

NYC

that's serious. maybe you should contact ELC to get the rail or the jacket itself replaced..

 

• Nov 6, 2012

• #5

majormajor

One Too Many

Messages

1,713

Location

UK

Yup, faulty zip - needs replacing. A call to the good folks at Eastman is needed

 

• Nov 6, 2012

• #6

Baron Kurtz

I'll Lock Up

Messages

12,784

Location

Being slowly digested inside "The Crouching Monste

yes, that one's unfixable. They should add a new male side of the zipper for you.

 

• Nov 6, 2012

• #7

Septimus

New in Town

Messages

30

Location

PARIS FRANCE

well the issue being that no one seem to answer to the email ? and living in France as an Italian my english seems to be very poor when it comes to speak§

 

• Nov 6, 2012

• #8

rocketeer

Call Me a Cab

Messages

2,605

Location

England

Before everyone gets you all huffy and puffy, I would contact them first. They may well say "of course we will sort it, we will send you a return label". For a £500 jacket, it is if they say "not our problem" you then turn into a fire breathing monster!

 

• Nov 6, 2012

• #9

Justhandguns

Practically Family

Messages

779

Location

London

Oh, you have just received the jacket! Then I guess leave them an email, especially if you were buying the jackt direct from them.
I guess sending the jacket back to the UK from Paris is not going to be expensive even if you need to pay a bit of the extra.
But I guess Eastman will be willing to fix the zipper for you (they are making some very good money at the moment...).

 

• Nov 6, 2012

• #10

majormajor

One Too Many

Messages

1,713

Location

UK

Septimus said:

well the issue being that no one seem to answer to the email ? and living in France as an Italian my english seems to be very poor when it comes to speak§

Click to expand...

If you use the "e-mail" link on the Eastman site, it invariably does not work.

If you send a email from your regular email client, it should get a response - use jackets@eastmanleather.com.

Alternatively, do ring them - they are cool guys - I'm sure they'll sort the problem out for you

 

• Nov 6, 2012

• #11

Septimus

New in Town

Messages

30

Location

PARIS FRANCE

ok thank you all guys and i don't want to be misunderstood , i'm not a rookie when it comes to estman jacket (2 A2s , 1 G1,1 ANJ-4 , an Irvin and last but not least the B3) so I do know how polite and efficient they are .

 

• Nov 6, 2012

• #12

H

havocpaul

One of the Regulars

Messages

223

Location

London, England

Interesting it came with a Talon zip as they advertise it as having a Crown on their site. If you decide to call them Thursdays are best as Gary is often available then, they will go out of their way to ensure the problem gets sorted but I can understand your annoyance...good luck and hopefully once fixed you will get plenty of wear out of the B-3.

 

• Nov 6, 2012

• #13

Peacoat

*

Bartender

Messages

6,309

Location

South of Nashville

I could never get them to respond to my emails either. Actually they would respond, but only when they wanted money. I won't do business with them again. Good luck on your zip. If you can ever get their attention, I'm sure they will make it right. Will be a simple matter to send you a new bottom stop.

 

• Nov 7, 2012

• #14

Septimus

New in Town

Messages

30

Location

PARIS FRANCE

well i finally manage to contact Gary,no surprise! he was really sorry my zip has broken ,the jacket is already on his way back home to Devon and will be repaired the same day of his arrival! Great job and services!

 

• Nov 8, 2012

• #15

RainLikeGravel

New in Town

Messages

29

Location

Wiesbaden, Germany

Hi Septimus - great you have reached Gary finally - in addition I want to recommend Mr. Rob Brace at Eastman rob@eastmanleather.com, who has corresponded to my recent replies very quickly and kindly on several occassions.
In fact I've experienced a similar issue with my Eastman B-3 Time Worn (which I own no longer). I ordered a size 40 to have a rather trim fit, and maybe this had caused the problem: on the left hand bottom side of the zipper the fabric was lacerated after a few times of wear. I've pulled the side adjustment straps tight, and this may put the rather small dimensioned zipper under too much "pull". I was able to repair it by myself (sewing), but the jacket was a bit too snug fitting, and I sold it finally. I have an 2006 Eastman B-3 model left which fits more roomy and comfortably (a size 42) and the zipper (also small) has no issues at all. Good luck to your repair journey and remember not to draw the waist in too much ;-). Regards, Thomas.