BloodEagle
A-List Customer
- Messages
- 441
- Location
- UK
I’m not sure what to do about this as Ive never dealt with them before, but here is my quandry. For years I’ve wanted a really good quality B3 jacket, and after endless online research into the best bang for buck and a returned cafe racer I put in my order at the end of August for an Aero B3 with redskin finish.
In the meantime jackets have come and gone, I got given and had to swiftly and discretely move on an Aero D1 given to me as a gift as I waited patiently for the main event, my much lusted after Aero B3. All credit to everyone at Aero for putting up with my questions and small requests over that period etc with such patience, they have been very helpful and gracious.
Anyway, fast forward approximately 3 months and it arrived today and it was..well, very obviously a superbly made and very very nice jacket but, sadly it just does not fit, not even by the most forgiving of standards. The waist is massive and hangs loosely out at the front, and though I did explain I’m fairly tall and would need a bit of extra body length to accommodate this, it looks just too short on me.
Can anyone advise what the protocol is for getting this sorted out - I’ve fired off a couple of emails with the fit pics (embarrassing though they are) showing the issue to Aero but have had no response yet - is this normal? Should I just send it back with the returns slip explaining the problem? Apologies for the rookie questions but I’m a bit anxious about making online purchases at the best of times, and having spent that amount of money on something which is - to someone with my shape and size at least - completely unwearable, fills me with horror!
In the meantime jackets have come and gone, I got given and had to swiftly and discretely move on an Aero D1 given to me as a gift as I waited patiently for the main event, my much lusted after Aero B3. All credit to everyone at Aero for putting up with my questions and small requests over that period etc with such patience, they have been very helpful and gracious.
Anyway, fast forward approximately 3 months and it arrived today and it was..well, very obviously a superbly made and very very nice jacket but, sadly it just does not fit, not even by the most forgiving of standards. The waist is massive and hangs loosely out at the front, and though I did explain I’m fairly tall and would need a bit of extra body length to accommodate this, it looks just too short on me.
Can anyone advise what the protocol is for getting this sorted out - I’ve fired off a couple of emails with the fit pics (embarrassing though they are) showing the issue to Aero but have had no response yet - is this normal? Should I just send it back with the returns slip explaining the problem? Apologies for the rookie questions but I’m a bit anxious about making online purchases at the best of times, and having spent that amount of money on something which is - to someone with my shape and size at least - completely unwearable, fills me with horror!
