Impossible to contact Aero Leather Clothing with the new website

Berton · Aug 29, 2022

Hello everyone!!

I have been trying to contact Aero Leather Clothing for over a week and it is completely impossible to contact them. I sent an e-mail to:

enquiries@aeroleatherclothing.co.uk

and:

info@aeroleatherclothing.co.uk

After 2 days I received an email from ‘postmaster@outlook.com’ saying:

" Delivery has failed to these recipients or groups:
Your message wasn’t delivered because the recipient’s email provider rejected it."

I tried it with another email address I have and the same thing happened.

I’m also not receiving any response when contacting via website:

Contact Us | Aero Leathers

Contact Aero Leather Clothing Ltd. Our workshop is located on Huddersfield Street in Galashiels, Scotland – enquire online or call 01896 755353 today.

www.aeroleatherclothing.com

I think some Aero Managers are members here. Could someone help me?

Thank you very much.

3.14nche · Aug 29, 2022

Hide'n'seek said:
Thank you for bringing to our attention. I will look into it but think I can see the issue.

Thanks, I will look into it. I think the problem lies in the ".Co.uk" .......our email addresses are " .com"

you should use .com instead of .co.uk

Guppy · Aug 29, 2022

3.14nche said:
you should use .com instead of .co.uk

The Aero website should, too. I know they are aware of the problem, because I brought it to their attention in another thread. Hopefully they will have this fixed shortly, but it really shouldn't take long to make a correction like this. It's definitely going to harm their business in the short term to be publishing an incorrect email address that makes them unreachable.

3.14nche · Aug 29, 2022

They're probably busy taking care of other issues but I agree that it should be a quick an easy fix.

Hide'n'seek · Aug 29, 2022

Apologies to anyone that has been having trouble emailing us using the emails / links on the new site. The correct email address should be .com ( not .co.uk). The issue has been raised and should be fixed today ( yes i agree it should have been a quick fix, can't explain why it has taken them so long).

There have been a few initial glitches to be fixed.

Please resend using enquiries@aeroleatherclothing.com

Monitor · Aug 29, 2022

Can this be merged with general questions thread?

Berton · Aug 29, 2022

Thanks to everyone.

I even sent an email to:

holly@aeroleatherclothing.co.uk

And the same error this morning.

Hide'n'seek said:
Apologies to anyone that has been having trouble emailing us using the emails / links on the new site. The correct email address should be .com ( not .co.uk). The issue has been raised and should be fixed today ( yes i agree it should have been a quick fix, can't explain why it has taken them so long).

There have been a few initial glitches to be fixed.

Please resend using enquiries@aeroleatherclothing.com

Thanks, I sent Aero Leather an email 3 hours ago (this time I used .com) I hope you can receive it now.

My main problem is that I want to buy an item for a birthday and I hope I am not late. I have some doubts about it that I want to solve before ordering it. That's why one of the things I ask is if I could visit Aero Leather Clothing from Monday to Friday or I have to make an appointment for it.

Hh121 · Aug 29, 2022

You can call them, contact them via website as well as instagram or Facebook, that's not impossible.

jacketjunkie · Aug 29, 2022

Well, I guess that is why my email didnt go through for 5 days.

Hide'n'seek · Aug 29, 2022

Berton said:
Thanks to everyone.

I even sent an email to:

holly@aeroleatherclothing.co.uk

And the same error this morning.

All Aero email addresses end with .com
Please resend you mail to holly@aeroleatherclothing.com

Berton · Aug 29, 2022

Hide'n'seek said:
All Aero email addresses end with .com
Please resend you mail to holly@aeroleatherclothing.com

Well, I already sent my email to: enquiries@aeroleatherclothing.com

If I don't get an answer this week, I will let you know. Maybe you can help me solve some doubts

On the other hand, if I try to place an order I see this:

DHL Courier £0.00

I thought for EU shipping it would be £22 with medium weight items:

Does anyone know what is the explanation?

Hide'n'seek · Aug 29, 2022

Berton said:
Well, I already sent my email to: enquiries@aeroleatherclothing.com

If I don't get an answer this week, I will let you know. Maybe you can help me solve some doubts

On the other hand, if I try to place an order I see this:

DHL Courier £0.00

I thought for EU shipping it would be £22 with medium weight items:

View attachment 447690

Does anyone know what is the explanation?

What item are you trying to order and delievry to what country ?

Berton · Aug 29, 2022

Hide'n'seek said:
What item are you trying to order and delievry to what country ?

I have sent you a private message with all the details.

photo2u · Aug 29, 2022

3.14nche said:
They're probably busy taking care of other issues but I agree that it should be a quick an easy fix.

What? Not acceptable.

3.14nche · Aug 30, 2022

photo2u said:
What? Not acceptable.

Was it something I said?
I didn't mean to be rude or anything sorry if it came out that way.

When going live with a new site you're bound to run into a few glitches and it will take a moment to iron things out.
It's only normal.

What I meant to say is that by the time this problem is taken in charge I don't expect it to be a headscratcher.
Find where emails need to be fixed, quick, and fix them, easy.
Users / devs / managers sometimes have a different opinion on the priority of a particular issue.
Maybe it's stuck behind something considered more important or it's already taken care of but rolling out the update means downtime and needs to be scheduled and so on...

I wasn't pointing fingers or demanding Aero to hurry up to fix this.

Anyway it's just my opinion, my apologies if it's inappropriate.

Hide'n'seek · Aug 30, 2022

The .com issues has now been sorted. Thank you for everyones patience.
The launcing of the new site has had a few teething issues that we think we have pretty much all sorted here. ( it didn't help that this weekend was a local holiday so our developers were closed.)
You will have noticed that we haven't yet made any officlal announcmet regarding the new site as we wanted to iron out any unforseen issues ( and one's we should have seen !!) "Official " launch will be this week.

Berton · Sep 1, 2022

Hide'n'seek said:
The .com issues has now been sorted. Thank you for everyones patience.
The launcing of the new site has had a few teething issues that we think we have pretty much all sorted here. ( it didn't help that this weekend was a local holiday so our developers were closed.)
You will have noticed that we haven't yet made any officlal announcmet regarding the new site as we wanted to iron out any unforseen issues ( and one's we should have seen !!) "Official " launch will be this week.

Please, could you or any Aero Leather member give me an answer about the sizes before this Saturday the 3rd? The birthday is coming up and if you have what I am looking for, I should place the order this coming week. I want to have a margin of time in case there is any delay with the shipping which I guess will be about 7 days to my country.

I have sent you a private message with my query and have already replied to your email last Tuesday.

Thank you very much.

Hide'n'seek · Sep 1, 2022

Berton said:
Please, could you or any Aero Leather member give me an answer about the sizes before this Saturday the 3rd? The birthday is coming up and if you have what I am looking for, I should place the order this coming week. I want to have a margin of time in case there is any delay with the shipping which I guess will be about 7 days to my country.

I have sent you a private message with my query and have already replied to your email last Tuesday.

Thank you very much.

Please check your mails i have replied to both emails and private messages.

Berton · Sep 2, 2022

Hide'n'seek said:
Please check your mails i have replied to both emails and private messages.

Thank you, I've seen it. Let me think about that, first i have to be sure about the final price:

Post Brexit import experiences

Following my logic, yes, precisely. Freewheelers jackets I've seen wouldn't fit a muscular frame well, so unless I intended to display their jacket as an ornament then it has no value to me at all. Not the Mulholland.

www.thefedoralounge.com

Impossible to contact Aero Leather Clothing with the new website

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