I sent my ELC B-10 in to American Dry Cleaners for Ozone cleaning. Just to give it a freshen up. Jacket was collected in a plastic bag and appeared fine. Brought home and hung up. Next day I took it out, planning to wear it, and it was then, I discovered a nasty dual safety pin-hole and creases in the middle of the back. Some ignoramus had tagged the jacket! Now, some may say not to worry, but this is a £700 jacket! Besides wear & tear on the area, this has also killed any re-sale value. I cant see how this can be 'fixed'. I could iron the creases out a bit, but... Contacted the company in question and they gave me the usual spier about it being sent to another company blah blah, own risk blah blah, bring it in and we may refund you the costs of cleaning etc... So, besides warning anyone about this company, may I ask for any ideas as to how to magically rectify this?