Dave I appreciate you coming on here to address this, but I didn't go online to "resolve my issues", I went to you. I did drop you an email, I did contact you first, I did reach out instead of going online to complain. I showed you the chest pocket flaw, which IMO was the worst flaw. Technically the worst stitching flaw was the facing stitching but no one sees that. The worst overall flaw maybe the collar, but I didn't discover that until later. I showed you the chest pocket flaw and this was your response to me: "I talked it over with the team, unfortunately there is nothing we can do to make that stitch work look neater on that pocket because of the pocket placement. According to my main sewer, the problem was the leather is a bit slippery on that hide and the tape on the zipper caused some uneveness of the walking foot....I am really sorry about that...it wont happen again obviously. We are going to be much more focused on stitchwork especially using contrast thread"