Gotta pipe up to agree with Hawk Eye. When you read a restaurant review, it's not just about the food. Unless you've bought a hat from Art Fawcett or a jacket from John Chapman or had a similar experience, you might not appreciate how much a good attitude (or talent of observation or intense fanaticism) can add to the creation process. I would like to support people who are doing the right thing. I don't want to be mistreated if I'm spending a lot of money on a very specific item. Part of the point of a review may be the quality of the product. But I also want to know in advance if the experience is going to be painful. Disclaimer: I have only tried to inquire about LW products once- never saw a response to my email.