Are these guys ok? I orded a fino back in late May and got the hat in mid June. It took about 2-3 weeks. The packaging was poor and was crushed. The wood box was in pieces. The brim was too short than what was advertised. The Crown looked shorter than the picture. I ordered a non-leather band and got leather. And the silk crown band had a staple sticking way out of it. So I called that day and they were very nice about it and offered a return and they would pay for shipping. I get the hat back to them in a 3 days. Then I hear nothing from them. When you first order they let you know, with an email, each milestone of the hat production. I hear nothing. So I start calling and emailing. What I get is don't worry we are working on it. Yesterday I get an email that it took a long time in customs but was in GA and would be shipped in a few days. Right after that I get an email saying that I had received the hat already in June. I had to tell them that this was the first hat with the problems. No reply to that. So I call today. I ask for the status and he says he has the hat in his hands, but in Ecuador and would be shipped out sometime next week. Then of course it sits in customs. Then it ships to GA and then it ships to me. And they do not use fast shipping. I am wondering what hat will and arrive and when. Maybe after Summer. He says that they get so many orders that its hard to keep track of them????? I think I may just cancel this order and go to a nice hat store.