ProteinNerd
My Mail is Forwarded Here
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Hi Guys,
A little off topic but still outerwear related. I'm sure someone else has had to return a jacket from outside the UK.
I've sent back an incorrectly made jacket (it was made smaller than my specifications) to AL. I copped the return postage ($115 or £50) on the chin even though I had ordered specific measurements and the jacket wasn't made to those specifications.
So the jacket has arrived back in the UK to be returned but has been held up by parcelforce (?) due to an additional £166 in charges to be paid? but I had already paid for the delivery? (of which £128 is VAT which can be claimed back apparently). So I'm assuming the rest is coming out of my refund....so basically I'm out almost £90 because of their mistake....cant say I'm impressed.
This just doesn't seem right to me that there are additional fees (plus VAT) to be paid on a returned item, its not a purchase. Can anyone shed some light on this?
A little off topic but still outerwear related. I'm sure someone else has had to return a jacket from outside the UK.
I've sent back an incorrectly made jacket (it was made smaller than my specifications) to AL. I copped the return postage ($115 or £50) on the chin even though I had ordered specific measurements and the jacket wasn't made to those specifications.
So the jacket has arrived back in the UK to be returned but has been held up by parcelforce (?) due to an additional £166 in charges to be paid? but I had already paid for the delivery? (of which £128 is VAT which can be claimed back apparently). So I'm assuming the rest is coming out of my refund....so basically I'm out almost £90 because of their mistake....cant say I'm impressed.
This just doesn't seem right to me that there are additional fees (plus VAT) to be paid on a returned item, its not a purchase. Can anyone shed some light on this?
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