Mark Moye/AeroLeather USA

[INFIdel]

Has anybody heard from Mark Moye lately? He's usually very prompt at returning e-mails but hasn't answered back in quite a while. I'm checking on the status of a FQHH Cheyenne I ordered around March. Anybody here have any scoop on the dealio?

 

[ButteMT61]

I got an email on Friday about mine. Sent one this AM, but I don't expect to hear back this quickly.
How long is "quite a while"?

 

[INFIdel]

Last I heard from Mark was end of July. As long as he's still amongst the living that's all that really matters to me. Thanks!

 

[ButteMT61]

Last I heard from Mark was end of July. As long as he's still amongst the living that's all that really matters to me. Thanks!

Is that the last time YOU emailed him? If so, no harm in a follow up.

 

[INFIdel]

Nope, I e-mailed him this a.m. About once every two weeks I like to check the status of the order. Last I heard from him he told me the factory in Scotland closes during August, which I find nice but also makes me kinda sick with jealousy.

 

[nissle]

When i dont get a reply through email, I always message him through ebay. That always does the trick.

 

[ButteMT61]

I heard back from him today, FWIW.

 

[s_crumb]

I've been in contact with him within the last couple of days. It wasn't the most pleasant exchange. I'm frustrated that my jacket hasn't arrived and he's frustrated that people keep asking him for updates. I politely explained that his job is customer service. I also explained that when people pay a large sum of money up front and delivery dates come and go with no word....they get nervous.

I ordered my stock LHB from him at the beginning of January and it still has not arrived. The best he can tell me is "hopefully in the next few weeks." I really hope that it arrives in time for me to enjoy it now that the weather has cooled down. I know everyone here loves Aero Leather, but this is my first experience with them. I don't care how nice the jacket is I will NEVER order from them again. I may buy one second hand but the customer service or lack thereof combined with the delivery time has ruined my experience. When I ordered the jacket in January I was quoted a delivery date of "March at the earliest." In my world that does not equate to a few weeks past September.

Honestly I would cancel my order if there was another place that sells the LHB in horsehide. Unfortunately I'm at their mercy.

Now I find myself in a position that I would really like an Aero Irvin. But this experience has driven me to ordering from one of the many other manufacturers.

This has been a disappointing experience all the way around and one I will not repeat.

 

[PADDY]

All sound advice. But there is a JACKET-TRACKIT thread for these queries already gents. Thanks.