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How long does it usually take to get a reply from Goodwear Leather ?

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Zoro

Practically Family
Messages
696
Location
Europe
I have an update for everyone. I just received an email from John Chapman.

He sincerely apologized and said he would make my jacket at a special price soon. That’s fantastic news!
What does "special price" mean? Was the deposit only partial rather than full price?
 

Peter Mackin

One Too Many
Messages
1,789
Location
glasgow
Yeah I bet he feels silly now after disparaging the customer service.

After all op only had to wait 10 years, email 87 times and now is definitely getting his jacket soon.
What's that old saying " good things come to those who wait " :)
 

Tom71

My Mail is Forwarded Here
Messages
3,941
Location
Europe
I have an update for everyone. I just received an email from John Chapman.

He sincerely apologized and said he would make my jacket at a special price soon. That’s fantastic news!

Good news!

In the end, all is good. If it´s not yet good - then it´s not the end.
 

mnrkm

New in Town
Messages
15
Location
Japan
It's been a while, everyone. Since then, I've exchanged many emails with John and finalized the specifications for my jacket. Since I first placed my order, the selection of leather types and knit colors had expanded, so I had a bit of trouble deciding. I asked John various questions and made several requests regarding the leather, zippers, and sizing, and he responded kindly and thoroughly each time. And today, my jacket finally arrived. A lot happened along the way, but I'm very satisfied with how the jacket turned out. To everyone who gave me advice — thank you so much.
 

LukeCham

New in Town
Messages
19
Location
Germany
It's been a while, everyone. Since then, I've exchanged many emails with John and finalized the specifications for my jacket. Since I first placed my order, the selection of leather types and knit colors had expanded, so I had a bit of trouble deciding. I asked John various questions and made several requests regarding the leather, zippers, and sizing, and he responded kindly and thoroughly each time. And today, my jacket finally arrived. A lot happened along the way, but I'm very satisfied with how the jacket turned out. To everyone who gave me advice — thank you so much.
Great let’s see a picture of your new jacket ;)
 

mnrkm

New in Town
Messages
15
Location
Japan
I took some photos, but perhaps because of the lighting, the leather texture doesn't come across very well. In person, it's much more impressive.
IMG_20250410_200622589_HDR.jpg
 

jchance

Call Me a Cab
Messages
2,203
Location
LA
I ended up requesting a deposit refund after waiting 19 months and not hearing back. I realized that my body type can fit OTR jackets and has no need to go the custom route.
 

jchance

Call Me a Cab
Messages
2,203
Location
LA
I received my requested refund the next day, along with a 10% interest. John wrote me a nice email about missing my order when I was quiet about it. He told me that he has since hired a guy who helps him with lining up orders that need to be finished.

Though I didn’t get any jackets in the process (which is completely on my part), John has been a gentleman through and through, very easy to work with and communicated promptly.
 

jchance

Call Me a Cab
Messages
2,203
Location
LA
Does anyone know what model(/link to the jacket) this GW pic shows? I haven’t seen many crosszips done by John, and this was new to me.

IMG_8520.jpeg
 
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