Or squeezed in it and bent down to tie his shoe...I've had some uber tight leathers that felt like a terrible situation like this could become a possibility.
Basically they have no idea, because they are not the original owner, who donated it, probably for a full tax write off, which I assume is the only way they could recover the money they spent. Which is shocking considering how good Orvis and Himel are by reputation. Maybe the original owner just didn't try, but I would hope that it would be a warranty replacement, like I said earlier.
I knew he would. I wonder how Orvis would've handled that request? I assume anyone buying a Himmel, direct or otherwise knows exactly who made it and how to get in touch. I've had the same thoughts about buying a Vanson through left field or Union garage. Is the middleman responsible for upholding the makers warranty? Best to skip the retailer and hit the source point first? In my experience retailers aren't keen on damaged merchandise, for return or replacement.
Absolutely right. Every manufacturer and artisan experiences product failure of some sort from time to time. What separates the best from the rest is how they handle these problems when they occur.
