Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
I should add that while I was pretty disappointed and expressed such to Trudi, she was professional and accommodating. That's enough to earn another chance at my business.
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Your evaluation of this hat please
- Thread starter Ginseng
- Start date
Lean'n'mean
I'll Lock Up
- Messages
- 4,087
- Location
- Cloud-cuckoo-land
This could be a hat that was returned by a customer after trying unsuccessfully to stretch it & found it's way all boxed in the store room & sent to you without it being checked first. As you're getting a replacement, all's well that ends well.
Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
Lean,
That's my expectation and hope. I will report back once the loop is closed.
That's my expectation and hope. I will report back once the loop is closed.
Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
That is the most plausible explanation I've heard. Makes sense.
APP Adrian
A-List Customer
- Messages
- 363
- Location
- Toronto
Same.
Fed in a Fedora
Practically Family
- Messages
- 732
- Location
- Dixie, USA
I am curious. Who is paying the postage for returning this screw-up?
Got bit by that snake with HD a while back. Still not happy and have not ordered from them since.
Fed
Got bit by that snake with HD a while back. Still not happy and have not ordered from them since.
Fed
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Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
Fed, I figured I was going to. Although, if upon receipt, they examined it and determined that it was negligence or oversight on their part, it would be stellar if they offered to cover that and the cost of shipping out a replacement.
We're sort of in a pinch aren't we. I mean, where else could one purchase a Fed IV Deluxe and have it delivered in under 2 weeks out of inventory? For that matter, the Campdraft Deluxe.
We're sort of in a pinch aren't we. I mean, where else could one purchase a Fed IV Deluxe and have it delivered in under 2 weeks out of inventory? For that matter, the Campdraft Deluxe.
Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
Replacement received!
I recently received my replacement Fed IV Deluxe Moonstone. Along for the ride came another Campdraft Deluxe, also in Moonstone. The color just works well with my wardrobe. Both items are brand new, perfect, fresh from the factory. Ready for bashing and wearing. Trudi and HatsDirect have made it right and I'm satisfied with the outcome.
Wilkey
I recently received my replacement Fed IV Deluxe Moonstone. Along for the ride came another Campdraft Deluxe, also in Moonstone. The color just works well with my wardrobe. Both items are brand new, perfect, fresh from the factory. Ready for bashing and wearing. Trudi and HatsDirect have made it right and I'm satisfied with the outcome.
Wilkey
Bob Roberts
I'll Lock Up
- Messages
- 11,193
- Location
- milford ct
If your happy everyone is happy! 
Ginseng
One of the Regulars
- Messages
- 142
- Location
- MidAtlantic
I am, Bob. And I feel good about working with them again. Although next time I'll be sure to ask them to do a quick once-over before ship out.
Wilkey
Wilkey
Bob Roberts
I'll Lock Up
- Messages
- 11,193
- Location
- milford ct
Its a good idea but I'm pretty sure after this past experience they would make darn sure they got it right. Just got my Tawny Fed Imperial grade from them and Trudi and Naomi both did real right by me in choosing the right hat. Asked them to "Cherry Pic" me a nice one and they did. Yours look great. Straight sides. Nice n fat crowns.
Lean'n'mean
I'll Lock Up
- Messages
- 4,087
- Location
- Cloud-cuckoo-land
That's great Ginseng, much better.
PHIL1959
One of the Regulars
- Messages
- 265
- Location
- anchorsholme england
its an Akubra Fed. Akubra make great hats. moonstone is a great colour.
the sweatband looks ok to me. looks the same as mine.
the sweatband looks ok to me. looks the same as mine.
A great pair of Moonstones there, Ginseng!
While I have had a little hiccup with HD in the past, Trudi was excellent and I would say their customer service is amazing in this day and age.
They say that you only know how good a business is when there is a problem and based on my experience and the experience that other loungers have had, then hats direct is one of the best out there.
I'd not hesitate to buy from them again.
While I have had a little hiccup with HD in the past, Trudi was excellent and I would say their customer service is amazing in this day and age.
They say that you only know how good a business is when there is a problem and based on my experience and the experience that other loungers have had, then hats direct is one of the best out there.
I'd not hesitate to buy from them again.
