Your evaluation of this hat please

Discussion in 'Hats' started by Ginseng, Sep 26, 2015.

  1. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    I should add that while I was pretty disappointed and expressed such to Trudi, she was professional and accommodating. That's enough to earn another chance at my business.
     
  2. Lean'n'mean

    Lean'n'mean My Mail is Forwarded Here

    Messages:
    3,235
    Location:
    Cloud-cuckoo-land
    This could be a hat that was returned by a customer after trying unsuccessfully to stretch it & found it's way all boxed in the store room & sent to you without it being checked first. As you're getting a replacement, all's well that ends well.
     
  3. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    Lean,
    That's my expectation and hope. I will report back once the loop is closed.
     
  4. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    That is the most plausible explanation I've heard. Makes sense.
     
  5. APP Adrian

    APP Adrian A-List Customer

    Messages:
    364
    Location:
    Toronto
    Same.
     
  6. Fed in a Fedora

    Fed in a Fedora Practically Family

    Messages:
    730
    Location:
    Dixie, USA
    I am curious. Who is paying the postage for returning this screw-up?

    Got bit by that snake with HD a while back. Still not happy and have not ordered from them since.

    Fed
     
  7. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    Fed, I figured I was going to. Although, if upon receipt, they examined it and determined that it was negligence or oversight on their part, it would be stellar if they offered to cover that and the cost of shipping out a replacement.

    We're sort of in a pinch aren't we. I mean, where else could one purchase a Fed IV Deluxe and have it delivered in under 2 weeks out of inventory? For that matter, the Campdraft Deluxe.
     
  8. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    Replacement received!

    I recently received my replacement Fed IV Deluxe Moonstone. Along for the ride came another Campdraft Deluxe, also in Moonstone. The color just works well with my wardrobe. Both items are brand new, perfect, fresh from the factory. Ready for bashing and wearing. Trudi and HatsDirect have made it right and I'm satisfied with the outcome.
    Wilkey

    [​IMG]
     
  9. Bob Roberts

    Bob Roberts I'll Lock Up

    Messages:
    11,203
    Location:
    milford ct
    If your happy everyone is happy! :)
     
  10. Ginseng

    Ginseng One of the Regulars

    Messages:
    139
    Location:
    MidAtlantic
    I am, Bob. And I feel good about working with them again. Although next time I'll be sure to ask them to do a quick once-over before ship out.
    Wilkey
     
  11. Bob Roberts

    Bob Roberts I'll Lock Up

    Messages:
    11,203
    Location:
    milford ct
    Its a good idea but I'm pretty sure after this past experience they would make darn sure they got it right. Just got my Tawny Fed Imperial grade from them and Trudi and Naomi both did real right by me in choosing the right hat. Asked them to "Cherry Pic" me a nice one and they did. Yours look great. Straight sides. Nice n fat crowns.
     
  12. Lean'n'mean

    Lean'n'mean My Mail is Forwarded Here

    Messages:
    3,235
    Location:
    Cloud-cuckoo-land
    That's great Ginseng, much better. :cool:
     
  13. PHIL1959

    PHIL1959 One of the Regulars

    Messages:
    264
    Location:
    anchorsholme england
    its an Akubra Fed. Akubra make great hats. moonstone is a great colour.
    the sweatband looks ok to me. looks the same as mine.
     
  14. stratcat

    stratcat One of the Regulars

    Messages:
    215
    Location:
    UK
    A great pair of Moonstones there, Ginseng!
    While I have had a little hiccup with HD in the past, Trudi was excellent and I would say their customer service is amazing in this day and age.
    They say that you only know how good a business is when there is a problem and based on my experience and the experience that other loungers have had, then hats direct is one of the best out there.
    I'd not hesitate to buy from them again.
     
  15. RJR

    RJR

    Messages:
    10,626
    Location:
    Iowa
    HD gives great service in my experience.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.