This morning I drove from Louisville to Cincinnati to visit Batsakes to have the brim trimmed and a ribbon put on the Stetson Rancher that I planned to convert to a fedora. Here is the thread on the planned conversion: http://www.thefedoralounge.com/showthread.php?t=27787 Anyway, upon entering the store, I was greeted by a lady (I did not get her name) who asked if she could help me. I responded that I would like to do two things: 1.) I would like to find out exactly what size hat I wear, and 2.) I would like to have my Rancher's brim trimmed and a ribbon put on it. (So far so good.) The lady then walked off to attend to another customer. (Not so good.) A couple minutes later, Gus came up to me and asked me if could help me. I responded as before and showed him a picture of what I was trying to accomplish (see the linked thread above). Gus looked at my Rancher and said "7-7/8, the hat is too big." He pulled a fedora out of a stack (a nice gray Borsalino) and told me to put it on. He said that is the size I need, and asked how it fit. I told him that it was way too tight, from front to back. He looked at me like I didn't know what I was talking about. I gave the hat back to him. He then addressed the Rancher. He told me that it couldn't be made into a fedora, and that it should be "given away". I told him that I really would like to convert the hat, and that I would like to have the brim trimmed. Next, I received a barrage of reasons why it couldn't be done, mostly that the crown was too tall (he measured it at 6") and that the brim wouldn't look right trimmed from 4" to 2.5". Maybe its a personality thing, but I really didn't like the tone that I was receiving. I politely asked if the brim could be trimmed. Gus huffed, told the lady to write up a ticket, told her to put down a 24 ribbon, and walked off. After finding out that they wouldn't have the hat done until Wednesday, I decided not to have the hat done. I did mention that I would like to try on a 7-3/4 hat, and the lady found one that I tried it on. It fit much better than the hat Gus had me try on. It did 'hug' a little uncomfortably from front to back and I was able to slide my fingertips in on the sides. The lady said that sometimes they have to stretch the hats. As I thought about my somewhat one-way conversation that I just had with Gus, I decided that it was best for me to make a quick exit. Rather than take the interstate back home, I took the long way back. I needed the extra time to calm down before I got home. Do I plan to go back to Batsakes? No. With a background in working with customers, I feel that customer service means a lot. Today, I didn't feel that I was important. Not only did Batsakes lose my business today, they lost my future business. Of the two goals that I went to Cincinnati for, neither one was exactly accomplished. Since no measurements were taken of my head, I really don't know if I'm a 7-3/4, or not. I also don't know if I'm a long oval, or an extra long oval. Now I don't know if I should proceed with my conversion, or try to sell the hat.