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Schott NYC customer service

Viking752

Practically Family
Messages
510
Location
Central Florida
Recently acquired my grail, end game jacket (whatever some might say) in the form of the Schott 118. Only issue was the sleeves were 2 inches too long and not to my liking. I reached out to Jerri at Schott HQ and inquired about alterations , pricing and turnaround time. I must say she answered every email quickly and with concise answers and directions and was told 3-4 weeks turnaround time. I shipped as instructed and within 8 days of it hitting the homeland I got a call and email telling me my jacket was shipping back to me. My jacket is a 2018 model year so it made its way back to its origin to be altered and I had a comfortable feeling going this route. After all, someone was going to perform surgery on my newly acquired crown jewel and I will say I was apprehensive about that. Anyway, the package was done up proper with plastic cover, Schott hanger, two thank you notes and some cool stickers.



B8EBD8BA-5DC8-473B-804B-1A32EF00F69B.jpeg
F0D24B39-F476-46E8-9385-4EFAB2409964.jpeg


The workmanship is as I had hoped, like it was not altered at all. Zippers work, seems are good and the fit is exactly how I think it should be.
9FAB7A58-A885-4258-9E4D-96D41B2D5A29.jpeg 5DAD6681-8FB0-4C45-A8F4-DDE88052A129.jpeg C1C6D1BD-F27B-4624-B503-59D187F2FD66.jpeg

Overall, a great experience and I whole heartedly recommend Schott NYC for whatever your needs may be.

739A7D39-1632-4D5B-8615-77C5C5F8359B.jpeg
 

Fifty150

One Too Many
Messages
1,840
Location
The Barbary Coast
I wonder, if they only work on their jackets?


A lot of manufacturers will only work on their own jackets.

I guess I just don't realize how privileged I am. In San Francisco, we have several local shops that make leather jackets. One shop is very popular with people posting on this forum. And, there is a Schott retail store. It's right across the street from the jail where Federal "detainees" are "held". I can walk in, try the jackets on, get fitted, and have a tailor mark off the jacket for alterations to fit my body. Only I have zero nostalgia for the Brando look, and their patterns are not cut for my body shape. Their fit models are tall, thin, and have long arms. I'm a short, fat guy, with short arms.
 

PeterRocco

A-List Customer
Messages
472
Location
Staten Island New York
Recently acquired my grail, end game jacket (whatever some might say) in the form of the Schott 118. Only issue was the sleeves were 2 inches too long and not to my liking. I reached out to Jerri at Schott HQ and inquired about alterations , pricing and turnaround time. I must say she answered every email quickly and with concise answers and directions and was told 3-4 weeks turnaround time. I shipped as instructed and within 8 days of it hitting the homeland I got a call and email telling me my jacket was shipping back to me. My jacket is a 2018 model year so it made its way back to its origin to be altered and I had a comfortable feeling going this route. After all, someone was going to perform surgery on my newly acquired crown jewel and I will say I was apprehensive about that. Anyway, the package was done up proper with plastic cover, Schott hanger, two thank you notes and some cool stickers.



View attachment 442295 View attachment 442296

The workmanship is as I had hoped, like it was not altered at all. Zippers work, seems are good and the fit is exactly how I think it should be.
View attachment 442306 View attachment 442307 View attachment 442308

Overall, a great experience and I whole heartedly recommend Schott NYC for whatever your needs may be.

View attachment 442309
Came out great. I have used Schott Repair Dept. In the past and very happy with their work. Jerri is the Best!
 

Aloysius

My Mail is Forwarded Here
Messages
3,277
They do great repair/alteration work at, if anything, below-market prices.

A relative (big guy but average height) even went into a Schott store for a sleeve shortening and they sent it to the factory for free! (I wouldn't say to count on that–especially since their alteration rates are reasonable to begin with–but it says something for how they want to make sure their customers are taken care of in this regard.)
 

PeterRocco

A-List Customer
Messages
472
Location
Staten Island New York
They do great repair/alteration work at, if anything, below-market prices.

A relative (big guy but average height) even went into a Schott store for a sleeve shortening and they sent it to the factory for free! (I wouldn't say to count on that–especially since their alteration rates are reasonable to begin with–but it says something for how they want to make sure their customers are taken care of in this regard.)
Going to send in my 626 for sleeve shorting,
Way too long.
 

PeterRocco

A-List Customer
Messages
472
Location
Staten Island New York
Hi
That’s a Good idea.
I have not gone yet. Every year I say I’m doing this time and always something comes up.
Would love to go and meet all the Schott Lovers and maybe some workers. I have watched YouTube Videos. Looks Great!
Have you gone? Need Cash No Credit Cards excepted.
 

Aloysius

My Mail is Forwarded Here
Messages
3,277
Hi
That’s a Good idea.
I have not gone yet. Every year I say I’m doing this time and always something comes up.
Would love to go and meet all the Schott Lovers and maybe some workers. I have watched YouTube Videos. Looks Great!
Have you gone? Need Cash No Credit Cards excepted.

I've gone twice. It's a great experience.
 

Madhouse27

One of the Regulars
Messages
162
I just got my 618hh back from the Schott repair department. They put a new collar on it for me and did an awesome job (may do a before and after post). It’s absolutely perfect now and Jerri was a huge help. I‘m hoping to one day make the trek down the factory or the store.
 

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