Ripped Leather in new(ish) Aero Vincent

[Hide'n'seek]

I don't want to kick the wasp's nest again, but isn't the fact that this is being handled as a "guarantee case" admition that this is a QC issue and that the jacket left Aero that way?

If they thought you had done this yourself then it would not be a "guarantee claim", it would be a repair and you would be liable for the costs...

Once again, not saying that was knowingly done, but by definition a warranty against manufacturing defects covers faults in a product's materials or workmanship, but not issues from misuse or wear and tear.

If this isn't misuse or wear and tear, it is a manufacturing defect!

Please quit the accusations Carlos it's getting tiring. We are going to look after the OP as he is our customer, even if he did purchase through a retailer ( who we haven't yet spoken to) . I can see from the OP's pictures that he hasn't worn the jacket a huge amount, as i keep saying until i physically have jacket in front of me i can't and won't say exactly how it's happened. I can see from one of his pics, clues that it has happened after construction but even then it shouldn't have torn as it has.

No mater what you think of Aero Carlos ( you are often one of the first to throw in a negative comment) you can not deny that we have a very good reputation for customer care, and that is simply what we are offering here.

 

[Hide'n'seek]

Hm, if I read the OP's latest post then the guarantee refers to the retailer, right?

Retailer doesn't need to be involved, we made the jacket, we will look after the customer

 

[Harris HTM]

Retailer doesn't need to be involved, we made the jacket, we will look after the customer

Oh I have no doubt about it Denny, as I said I consider your CS by far the best among the genre. Edit: typo

 

[Zoltan]

@Zoltan
Although you deleted your post (or was removed my others).
May I ask where would you get a bespoke leather jacket for that cash as you mentioned?

I removed the post, not fair comment considering that Aero is now on the ball.

BKS Made to Measure. Brian made me a motorcycle jacket which was a hybrid modeled on the UK Police jacket. The idea was so I can use the jacket on/off the bike.
The leather is full kangaroo hide. I went twice to him for fitting. The liner can be removed and a winter liner inserted, the sleeve aperture is slightly winder to accommodate my watch. Summer hidden vent. Regarding the leather I made enquiries recently if he can get Cordovan.

https://www.bksleather.co.uk/products-list/jackets-0

https://www.bksleather.co.uk/shop/jackets/

 

[Harris HTM]

I removed the post, not fair comment considering that Aero is now on the ball.

BKS Made to Measure. Brian made me a motorcycle jacket which was a hybrid modeled on the UK Police jacket. The idea was so I can use the jacket on/off the bike.
The leather is full kangaroo hide. I went twice to him for fitting. The liner can be removed and a winter liner inserted, the sleeve aperture is slightly winder to accommodate my watch. Summer hidden vent. Regarding the leather I made enquiries recently if he can get Cordovan.

https://www.bksleather.co.uk/products-list/jackets-0

https://www.bksleather.co.uk/shop/jackets/

Thanks for posting, pity they only make motorcycle jackets.

 

[Zoltan]

Thanks for posting, pity they only make motorcycle jackets.

It's worth dropping him a line. My present project is a half belt jacket, no pockets for armor because I will be using an airbag. He is a tailor. I believe I was his first customer when he designed my jacket to my specification....11 years ago.

 

[Cobra]

Agreed, this isn't something you did, this was done during manufacturing and Aero just hoped the buyer wouldn't notice.... Thats disappointing from them.

I can't be having that. I would be very, very surprised if that were the case. I have had nothing but exemplary service from them over the last 15 years ( 3 jackets from their sales page and a full price Shackleton and numerous knitwear items. Plus a very pleasant conversation by email with Ken about classic cars.

 

[Harris HTM]

Are there any updates on the issue by the way?

 

[cbez]

may have gotten assembled thinking it would be hidden behind the zip fold anyway. then made it thru qc cuz it would be an odd place to have an issue so they wouldnt be looking for it.

regardless, good of them to take care of it after 6mos.

 

[Vintagecollectkr]

Ouch that hurts so bad
Good luck

 

[raf]

I may be using the wrong terminology, so please bear with me.

On looking at the photo, it would seem that the rolled over side of the leather panel is stitched with a single line of stitching beginning where that panel is wrapped around the shoulder seam, and continuing down the front of the jacket. It might be possible for the Mfr to add a second, parallel line of stitching, say an inch or so long, beginning just below the shoulder seam of the jacket, and so continuing down the front a little.

Adding this "stitching reinforcement" in that area would seem to "cure" a potential weak spot concerning the stitching. No idea if adding such a reinforcement would do excessive "violence" to the item, but perhaps worthwhile in balance. The "reinforcement stitching" could be added at any convenient point during construction. Someone using an item with a shoulder strap, likely over time, could easily put excess strain at such a non-reinforced area, creating a needless problem.

It's possible that there are some other areas which might benefit from such "reinforcement stitching", and the Mfr would likely know more about this possible issue than I do. I'm certainly NOT accusing the Mfr of any sort of malpractice whatsoever. OTOH, sometimes a small improvement can stop a potential problem before it starts.

I also have no idea if the absence of such stitching reinforcement was the either the original cause or a contributing cause to OP's problem.

Submitted for consideration. @Hide'n'seek

 

[Tom71]

Mistakes happen everywhere. What impresses me as a customer is not so much when things go smoothly, but when issues that arisae are being dealt with in a positive way.

Out of the a dozen or so Aero´s I ordered, (only) one had a sizing issue (one could even say, I ordered the wrong size, but that´s neither here nor there). The way Aero dealt with it left nothing to be desired.

The same is true for other makers including some of those who get a regular beating here on TFL.

If an issue arises, it would be my expectation that things are being taking up with the maker, not here on TFL. Likewise, I would expect TFL to refrain from all bashings while things are being sorted out and until such time.

Sadly, this expectation is not always met.

 

[RDS]

Mistakes happen everywhere. What impresses me as a customer is not so much when things go smoothly, but when issues that arisae are being dealt with in a positive way.

Out of the a dozen or so Aero´s I ordered, (only) one had a sizing issue (one could even say, I ordered the wrong size, but that´s neither here nor there). The way Aero dealt with it left nothing to be desired.

The same is true for other makers including some of those who get a regular beating here on TFL.

If an issue arises, it would be my expectation that things are being taking up with the maker, not here on TFL. Likewise, I would expect TFL to refrain from all bashings while things are being sorted out and until such time.

Sadly, this expectation is not always met.

Agreed.

Other than trying to give themselves an air of self-importance there’s no point at all in one particular very recent post.

If they bothered to actually read the thread they’ll have seen that Aero Leather said a few weeks ago that they will work with their customer to find a resolution.

It’s also a little hard to believe that someone thinks they can offer any worthwhile advice to a manufacturer with several decades of experience of working with leather and actually designing and making jackets.

 

[raf]

Agreed.

Other than trying to give themselves an air of self-importance there’s no point at all in one particular very recent post.

If they bothered to actually read the thread they’ll have seen that Aero Leather said a few weeks ago that they will work with their customer to find a resolution.

It’s also a little hard to believe that someone thinks they can offer any worthwhile advice to a manufacturer with several decades of experience of working with leather and actually designing and making jackets.

If the above was directed at me, then you misunderstood me, perhaps my fault.

My comment was made in order to be potentially helpful in identifying a possible issue and politely suggesting a simple and inexpensive remedy for same.

I explicitly stated that "I'm certainly NOT accusing the Mfr of any sort of malpractice whatsoever."

Notwithstanding the above, it's a rare product which cannot be improved; sometimes by simple means.

Occasionally a "second set of eyes" may find things unseen previously. I think such things have happened to all of us.

 

[cbez]

I may be using the wrong terminology, so please bear with me.

On looking at the photo, it would seem that the rolled over side of the leather panel is stitched with a single line of stitching beginning where that panel is wrapped around the shoulder seam, and continuing down the front of the jacket. It might be possible for the Mfr to add a second, parallel line of stitching, say an inch or so long, beginning just below the shoulder seam of the jacket, and so continuing down the front a little.

Adding this "stitching reinforcement" in that area would seem to "cure" a potential weak spot concerning the stitching. No idea if adding such a reinforcement would do excessive "violence" to the item, but perhaps worthwhile in balance. The "reinforcement stitching" could be added at any convenient point during construction. Someone using an item with a shoulder strap, likely over time, could easily put excess strain at such a non-reinforced area, creating a needless problem.

It's possible that there are some other areas which might benefit from such "reinforcement stitching", and the Mfr would likely know more about this possible issue than I do. I'm certainly NOT accusing the Mfr of any sort of malpractice whatsoever. OTOH, sometimes a small improvement can stop a potential problem before it starts.

I also have no idea if the absence of such stitching reinforcement was the either the original cause or a contributing cause to OP's problem.

Submitted for consideration. @Hide'n'seek

This is not a reinforcement issue. The panel was cut incorrectly initially or at some point in the manufacturing. They probably continued thinking it would end up under the zipper section anyway. Who knows at this point, **** happens and they're replacing it. I would judge them by the thousands of good jackets they've made not one defect.

 

[Team_Feisar2]

I wasn't sure when it would be the right time to update and hopefully close the thread but as the discussion has flared up again, might as well do it now.

Even months after me initially receiving the Jacket, Aero took it back without any question and did a full repair within less than a week. This alone was way beyond what I would have expected (and personally experienced from any other clothing brand so far), and could easily have been an already positive end to this story. As Aero themselves weren't fully happy with how the new and old panels matched on the repaired jacket, they graciously offered a full remake. This is still in progress, so I wouldn't have updated the thread unprompted at this point in time, but I also didn't want to passively watch the discussion go on now.

All I can say is that Aero have dealt with this incredibly generously and went significantly above any reasonable expectation - in general and especially given the amount of time that has passed since the initial purchase.

This thread has gone into some (for me personally) uncomfortable accusatory language towards Aero, which was not my intention, and I truly regret it went that way.
From a customer perspective, they handled this in an absolutely amazing and exemplary way and if I can have any influence on what others take away from this thread, it should be this.

As far as I am concerned, this thread can be closed or archived

 

[Peter Mackin]

Fantastic result and this outcome is exactly what makes Aero special. It doesn't surprise me in the slightest.

 

[raf]

This is not a reinforcement issue. The panel was cut incorrectly initially or at some point in the manufacturing. They probably continued thinking it would end up under the zipper section anyway. Who knows at this point, **** happens and they're replacing it. I would judge them by the thousands of good jackets they've made not one defect.

While we may disagree on the "reinforcement" issue, I concur with you in giving plaudits to Aero for correcting the problem.

 

[Monitor]

Huh, this Vincent jacket is news to me!

 

[Prodigal_Jess]

Glad it worked out for you. Aero seems like a solid business.