Lewis Leathers Star Lightning premature wear

Bat02 said:

Today I had the pleasant surprise to get an email from James stating that they'll take the jacket back and issue a full refund. They didn't have to do that so I'm extremely grateful to them for handling this issue this way and I also want to thank everyone here who showed their support and helped analyze the situation. In the email James mentionned that they had received a while ago a faulty batch of leather that was sent back to the tannery immediately and that this jacket was probably part of this batch and slipped through. I won't let this unlucky experience stop me from shopping with them in the future. Thanks again for your support and help.

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Lit Up said:

If you have any issues at Lewis, the first person you should speak to on the phone, email or in person is James, who is the shop manager. He is a very nice and patient guy who will try his best to get the outcome that best suits the customer, although on some decisions he has to defer to Derek, the owner, who is not usually in the shop and does not usually attend to customers.

I ordered a jacket for my mother which had something similar. They expedited her a new jacket without argument. Whilst that was a MTO jacket and not a sample jacket, I find it very unlikely that LL will not refund something that so egregiously does not live up to the brand's reputation. I do understand though, that this might shake your confidence in buying something from Lewis.

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