I agree, Gus is very nice and personable, but he doesn't sell the hats. Brusque is too kind a word. The dark haired woman that usually waits on customers is one of the coldest, unfriendliest people I have ever met. On more than one occasion she served as a test on how badly I wanted a particular hat, I don't consider it charming. Other friends have had the same experience. We think she must be a relative (wife or sister).