I recall reading in an article somewhere, when the Captain America movie needed jackets for Chris Evans, Julie made all six of them, as a special project. And she's their star machinist. Not that anyone else isn't also good, but she's got a reputation as one of their best. I would assume that if you're Thurston Bros, you're probably dealing with dozens if not hundreds of orders per year, and if you're Aero you value and respect that business just a bit more. If you're a one-off customer, you just aren't going to get the same level of attention/service, whatever you want to call it. I'm sure they do get demanding customers coming from everywhere, but just look at how many people on this forum recommend using Thurston for the fit jacket service and attention to detail with custom orders. There is a reason for that. I'm also sure Aero do their best with every order, and they don't hire people who can't deliver the goods. It just goes against every bit of experience I have with the way business works that a big volume customer doesn't get more consideration with things than a little customer. If it comes down to risking losing a million dollar contract and a thousand dollar contract, they're going to err on the side of the thousand, simple as that. Of course it's also their name on every jacket they make, so they have minimum standards and all that, but like I said, they have their good machinists, and they have their exemplary machinists. It's entirely reasonable to believe that when they get a big/important/high profile order, like they did with the Captain America movie jackets, that they put their very best people on those.