Sorry for this experience. Thanks for sharing it with us. Who knows what changes in personnel/machinists caused this drop in quality... Maybe without orders in this difficult time he had to downsize... However I can't comprehend the attitude. You pay an arm and a leg for a jacket and you are on your own. Unbelievable. Frankly I was thinking of ordering a 1500$ standard jacket(no customization) but seeing this... I won't anymore. It just freaks me out parting with so much money and get an ill fitting product. Not to mention quality issues and bad customer service. I guess I'll stick to my existing jackets(quite a few...I barely remember some of them) and not take any chance with LW. It's a shame since I ordered years ago a B-2 in and everything went smooth. Things changed perhaps. Now willing to find it out.