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EBay arghh!! ##$&&

Discussion in 'Outerwear' started by Thuggee, May 23, 2019.

  1. Thuggee

    Thuggee Practically Family

    Messages:
    554
    Location:
    Australia
    I had one not long ago buyer bought a dark blue peacoat from me was worth only a few $ he complained it was black I said walk outside it’s dark blue , he then said it’s the wrong material I replied what do you mean? It’s sold as per description and clear photos of labels describing the peacoat material, I said if your not happy send it back , never heard from them again


    Sent from my iPhone using Tapatalk
     
    Mich486 likes this.
  2. Bennarion

    Bennarion A-List Customer

    Messages:
    338
    Location:
    Planet Earth
    Returning his jacket will make him nervous and maybe he will no longer write
    8kJ.gif
     
  3. Lean'n'mean

    Lean'n'mean Call Me a Cab

    Messages:
    2,874
    Location:
    Cloud-cuckoo-land
    Contact eBay pronto before the buyer opens some kind of dispute, tell them exactly what has happened & emphasize that you are now being hassled by the buyer demanding compensation for damages he caused on an item that both you & the said buyer upon receiving it, considered undamaged & in working order. You should be fine. If the worst comes to the worst, you can engage your seller protection program & report the buyer which will damage his eBay ratings & reputation.
     
    tweedydon, Guppy, JMax and 2 others like this.
  4. Monitor

    Monitor I'll Lock Up

    Messages:
    8,349
    All great advices. Just wanna add how much reading about such scum infuriates me.
     
  5. Lean'n'mean

    Lean'n'mean Call Me a Cab

    Messages:
    2,874
    Location:
    Cloud-cuckoo-land
    Remember too that all messages between you & the seller through eBay may be consulted by eBay reps, so keep them as polite & professional as possible & try to gear them in such a way as to show your willingness to resolve this problem amicably whilst insisting that the buyer is in the wrong. Ebay hates conflict but it loves communication. ;)
     
    Last edited: May 23, 2019
    tweedydon, Edward, Guppy and 2 others like this.
  6. Imuricecreamman

    Imuricecreamman One of the Regulars

    Messages:
    104
    Somewhere one has to draw the line and it's way before this bullshit. I work in retail and I've found valium helps tremendously ;)
     
  7. dudewuttheheck

    dudewuttheheck One Too Many

    Messages:
    1,616
    Location:
    Orange County, CA
    I had something even worse than this happen a few years back. I also had someone try something like this on Facebook through a fragrance sale. I would say you should just tell him to shove it especially after he already left positive feedback.
     
    Benny Holiday likes this.
  8. ton312

    ton312 I'll Lock Up

    Messages:
    7,754
    Location:
    Chicago
    Keep us posted @Thuggee, I always assumed feedback left sealed the deal, but if what mich said is true...man that opens up all kinda of pandora’s box problems for sellers.
     
    tweedydon and Thuggee like this.
  9. Peter Mackin

    Peter Mackin A-List Customer

    Messages:
    499
    Location:
    glasgow
    Don’t waste anytime worrying about this,,tell him to f### off
     
  10. Downunder G Man

    Downunder G Man A-List Customer

    Messages:
    325
    Location:
    Australia
    Whit issat the 'zact same as GTF ? ( that's what they say in the "polite circles" I travel within !)
     
    Peter Mackin likes this.
  11. Doctor Damage

    Doctor Damage My Mail is Forwarded Here

    Messages:
    3,014
    Location:
    Ontario
    Just imagine how even more frustrating it would to be working retail staff and have to deal with similar and even dumber returns and complaints... with your job on the line.
     
  12. ton312

    ton312 I'll Lock Up

    Messages:
    7,754
    Location:
    Chicago
    The more I think about it...the guy has no chance at a determination in his favor. The ebay rule is 14 days. Which is frankly still far too long. Had he mentioned this within 24hrs of delivery I would entertain the possibility of having missed something (maybe). After nearly a month though? No way ebay finds in his favor, no way. I know other forums compose a list of "villains" buyers or sellers who are just that. This certainly qualifies as villainous behavior on the buyers part.
     
  13. Monitor

    Monitor I'll Lock Up

    Messages:
    8,349
    Yeah, ignoring the douchebag is the best advice anyone could give you. eBay will side with you on this one, there's no other way to go about it.

    He gave you a positive review meaning the jacket reached him as described. Positive feedback is an acknowledgement by the buyer that you've honored your end of the deal. End of story.

    I've had a case where a buyer started whining that the jacket faintly smells of perfume, 20 days after getting it. Wanted to send it back then and when I refused, started a case. eBay immediately closed the case in my favor even though technically, they could've decided either way.

    The jacket didn't smell, of course. It was just a case of a buyers remorse gone bad.
     
    tweedydon and Benny Holiday like this.
  14. nick123

    nick123 I'll Lock Up

    Messages:
    5,535
    Location:
    California
    I went through that for years. Seemed the best solution was to cave in and thus get them out of the store through appeasement. If you barked back you'd be locked in a verbal shooting match which was how many employees got into trouble. I avoided that (mostly). I was the Neville Chamberlain of shoes. Had the occasional shoe box thrown at me from the irate customer...and watch out for Sunday morning moms on a return binge. They like to express their unhappy marriage through employee abuse and shifty return nonsense.
     
  15. rocketeer

    rocketeer Call Me a Cab

    Messages:
    2,565
    Location:
    England
    I sold something on eBay and was left positive feedback. they may even refund him without needing to return the item, yes you read that correct. As I said, I sold the item, buyer and I left positive feedback, then 6 months down the line the buyer told them it was bought with an unauthorised card.
    As this was an international dispute the buyer was allowed to keep the item. Ok it was fairly low value but I was steaming especially as the buyer would then not answer any of my eBay questions on why they had left good feedback.
     
  16. Will Zach

    Will Zach New in Town

    Messages:
    25
    Location:
    Northeast USA
    Correct. I was a victim of two fake returns for fake reasons. Never got the items back - the buyers kept the items and got refunded by Ebay. Oldest scam going - wondering if Ebay is doing something about it. I doubt it. I told them about buyers scams in feedback. Maybe my 100% Positive rating with 300+ transactions will count for something. A guy like me, 12 years at Ebay, 100% positive rating, 300+ transactions vs some fly-by-night buyer with 98% Positive, 30 transactions - and they still still side with him and pay him off. Must be policy.
     
  17. Brettafett

    Brettafett One Too Many

    Messages:
    1,169
    Location:
    UK
    Do you have the pics you used for the ad? Do they show the zipper? Any other pics or close-ups? These will stand in your favour. Agree, to contact Ebay and PayPal and state your case.
     
  18. Corsair42

    Corsair42 One of the Regulars

    Messages:
    121
    Location:
    United Kingdom
    You are in a good position but it will be an annoying process. He left positive feedback which confirms the item was sold as described, ensure you mention this in all your emails as it might get glossed over. Ensure and state that you still have photos of the jacket including the undamaged zipper from before the sale and dont give in. Emptying your ebay account is one thing but also, remove the link to your credit card and bank account as well. Your should win this but ebay does bring you into contact with people trying to screw you over unfortunately.
     
    tweedydon likes this.
  19. Ernest P Shackleton

    Ernest P Shackleton Practically Family

    Messages:
    861
    Location:
    Midwest
    Ebay, and Paypal, are so anti-seller it is ridiculous. I'd like to see some anti-trust regulations get involved and split their interests. It'll never happen, but it needs some serious alteration by an outside force. All a buyer has to do is change their mind, while sellers have to jump through hoops, many of which are impossible, to stake a rightful claim in the process. The post office is no better. You might as well not bother with special services or insurances. By the time they've ran you around a few times, they're well aware it isn't worth your time. They have attrition on their side. People who sell on ebay for a living work like dogs and are shown no respect by the main players in the process. I used to sell here and there, but I don't bother at all anymore. It isn't worth the headache or losing money to a fickle buyer.
     
  20. ton312

    ton312 I'll Lock Up

    Messages:
    7,754
    Location:
    Chicago
    Agreed 100%.
     
    tweedydon likes this.

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