Returning a used Aero jacket if it doesn't fit (in uk).

[redsox78]

Hi,

Does anyone know if Aero will give you a refund if you order a 'used' jacket but don't like the fit (I mean sending it back next day).

Just asking as they have something on their used site that I think is the right size but until I try it I can't be sure. I suppose, in the UK, they have to offer a refund (distance selling regs) but I was wondering if anyone has any experience of buying from the used section.

Thanks!

 

[ButteMT61]

Email Amanda.
amanda@aeroleatherclothing.com

Hi,

Does anyone know if Aero will give you a refund if you order a 'used' jacket but don't like the fit (I mean sending it back next day).

Just asking as they have something on their used site that I think is the right size but until I try it I can't be sure. I suppose, in the UK, they have to offer a refund (distance selling regs) but I was wondering if anyone has any experience of buying from the used section.

Thanks!

 

[Evian]

Be careful on how you ship it. Don't use the Post office. You better use FedEx or UPS they offer tracking numbers. If you paid using Paypal they will demand a tracking number. Post office only offer custom numbers. You will not be able to get a refund from Paypal if you go through the post office that is of course if Aero refuses to refund your money and you decide to file a claim.

 

[Dave E]

Be careful on how you ship it. Don't use the Post office. You better use FedEx or UPS they offer tracking numbers. If you paid using Paypal they will demand a tracking number. Post office only offer custom numbers. You will not be able to get a refund from Paypal if you go through the post office that is of course if Aero refuses to refund your money and you decide to file a claim.

As he is in the UK that's not actually a problem. Royal Mail offers trackable services for delivery within the UK, so Manchester to Scotland isn't an issue.

I'd have thought they would have to offer a refund due to the distance selling regs.

 

[Dav]

I had to send a jacket back to Aero recently, I used Royal Mail no problem, sort of, I paid for 24hr insured delivery cost me £21(5kg parcel), it took four days to get there due to the bad weather in Scotland so I got a £26 refund
Aero Scotland don't take Paypal btw.

 

[Edward]

Yes, they're legally obliged, but to be honest I'd be extremely surprised if you had to stand on that with Aero. Somewhere on here you'll find a thread I started when I bought a used Thirties Halfbelt from Aero's website back in October / November. Before I hit the order button on the website, I emailed Amanda and she confirmed the actual measurements of the jacket. Amanda has advised me a number of times, and never steered me wrong on size.

 

[redsox78]

Cool, and thanks for the other bits of advice everyone! I didn't expect to have a problem - there is a UK selling rule about items you haven't seen - but it's always nice to not have to cause a fuss. I'm pretty certain that the size will be right, it's just as people have often commented on here things can feel different when worn, especially with a used jacket. Still, it'll probably just prompt me to send it back and ask for a custom made jacket