^^^ThatReally, when it comes to long distance orders, I'd go belt and braces to make it 100 % clear: v clear, detailed instructions with illustrative photos of what you're referring to!
I wonder if it's concern about liability
Fantastic pictures....sadly, struggle to provide leather in a timely,non homophobic manner....I think that's an excellent idea. BK, to their credit, did not a bad job with their 'how to measure' pics, but I think a video illustrating how to do it would be ideal. I wonder if it's concern about liability for people who still screw it up, which there would invariably be, that stops them doing this?
It boggles my mind that anyone would send (and expect a response from) 200 emails.
I ended up sending one of my jackets to the maker along with photos of me in it and notes on what I did and did not like about the fit. Along with a slew of photos from many different jackets that had the details. After that...you need to trust the maker
When I ordered my first Aero, I probably sent what's her name 60 emails. So many options, so much money, and so far away.
Now, it's a handful. It comes with time, knowledge and experience. Give the guy a break. Dropping that much on your "grail" the first time is daunting.