I’d been keen to get a good leather jacket for some time and after doing some research I had decided to go with AERO as I’d heard consistently good things and conveniently they were based only about 30 miles down the road from where I live.
I made a trip down to Galashiels in October of 2016 and found the place. Upon going in we were warmly greeted by Murray who proceeded to offer refreshments and then took us on an extensive tour of the factory. Once the tour was over Murray talked me through the various jackets and leathers to choose from and we narrowed it down to a G1 or an A1 style jacket, I must have spent the good part of two hours trying on jackets and looking at swatches. Ensuring there was no pressure and to have a think about it Murray sent me away with a handful of leather and knit samples. I was incredibly impressed with the service.
A week later after having narrowed my choice down further to an AN-J-3 I made a subsequent trip down to the factory where, after deciding on a size and the correct alterations, Murray filled out the order form however leaving the colour blank as I was still to decide on either Dark Seal or Seal Italian horsehide and I said I would email with my choice in a couple of days, at which point the jacket would go into production.
This is where things seem to fall apart. I email Murray on the Monday with my choice - Seal Italian Horsehide with Dark Brown knits. A few days go by with no response.
I decide after getting no reply I better phone, so I ring up and I’m told Murray isn’t in but has seen my email and will be in touch, no worries, I can wait.
Another week passes, still nothing. I phone again and I’m told the same thing, Murray has just nipped out I’ll get him to phone you when he’s back.
A further week passed and I’m losing hope, I decide to phone one last time and explain what has happened, they apologise profusely and tell me that that THIS TIME he’ll phone, I ask if there is a time I can phone and he will be there but they don’t know when that will be. I decide to give up hope.
One year on I was thinking about the whole saga and decide to shoot them an email explaining this and ask what went wrong on this occasion. No reply.
I’m so incredibly disappointed by the whole thing, I was so excited to have a world class leather jacket maker not too far away and this ends up being the result, a complete waste of two trips down to the borders and a waste of my time.
Has anyone else had an experience like this with Aero?
I made a trip down to Galashiels in October of 2016 and found the place. Upon going in we were warmly greeted by Murray who proceeded to offer refreshments and then took us on an extensive tour of the factory. Once the tour was over Murray talked me through the various jackets and leathers to choose from and we narrowed it down to a G1 or an A1 style jacket, I must have spent the good part of two hours trying on jackets and looking at swatches. Ensuring there was no pressure and to have a think about it Murray sent me away with a handful of leather and knit samples. I was incredibly impressed with the service.
A week later after having narrowed my choice down further to an AN-J-3 I made a subsequent trip down to the factory where, after deciding on a size and the correct alterations, Murray filled out the order form however leaving the colour blank as I was still to decide on either Dark Seal or Seal Italian horsehide and I said I would email with my choice in a couple of days, at which point the jacket would go into production.
This is where things seem to fall apart. I email Murray on the Monday with my choice - Seal Italian Horsehide with Dark Brown knits. A few days go by with no response.
I decide after getting no reply I better phone, so I ring up and I’m told Murray isn’t in but has seen my email and will be in touch, no worries, I can wait.
Another week passes, still nothing. I phone again and I’m told the same thing, Murray has just nipped out I’ll get him to phone you when he’s back.
A further week passed and I’m losing hope, I decide to phone one last time and explain what has happened, they apologise profusely and tell me that that THIS TIME he’ll phone, I ask if there is a time I can phone and he will be there but they don’t know when that will be. I decide to give up hope.
One year on I was thinking about the whole saga and decide to shoot them an email explaining this and ask what went wrong on this occasion. No reply.
I’m so incredibly disappointed by the whole thing, I was so excited to have a world class leather jacket maker not too far away and this ends up being the result, a complete waste of two trips down to the borders and a waste of my time.
Has anyone else had an experience like this with Aero?
