Credit where credit is due ..... AWESOME SERVICE ! I bought my second "Stylemaster" about 18 months ago (Carbon Grey) having had a brown one for several years. Within about 12 months of moderate wear I noticed the grosgrain brim trim had faded to a brownish shade rather than the original black. Over the next 6 months this strangely faded to a pink-ish colour. Not a look I was overly enamored with TBH. I contacted Akubra here in Aus. and after sending some pictures and background their ops manager emailed to say they would be replacing my hat as a gesture of goodwill. I was delighted and within 2 days the new lid arrived along with a hat-jack as a gift. This is what customer service is all about and Akubra have not only met but exceeded my expectation ( hence the title of the thread) ... no wonder it's Australian for Hat Ron Palin (Operations Manager) and Akubra Australia ... I salute you sir.